Enterprise Resource Planning and Customer Relationship Management platforms play a critical role in creating consistent processes, improving information visibility and enabling coordinated business operations.
NovaFrida provides ERP and CRM advisory, implementation, customisation, migration and integration services aligned with organisational requirements.
Our approach focuses on connecting business processes and ensuring that enterprise applications support how teams actually operate.
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Our capabilities include
- ERP and CRM requirements analysis
- Enterprise application selection and evaluation
- Business process and functional gap assessments
- Implementation strategy and project planning
- ERP and CRM deployment and configuration
- Application customisation and workflow development
- Finance, procurement, inventory and operational modules
- Sales, customer service and marketing process integration
- Data cleansing, migration and validation
- Integration with third-party business applications
- Reporting, dashboards and management information
- User acceptance testing and deployment readiness
- User training and change management
- Application enhancement and ongoing support
- Legacy ERP and CRM modernisation
NovaFrida adopts a platform-appropriate approach, selecting implementation and integration methods based on the customer's business requirements, existing systems and technology landscape.
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Improved process consistency, reduced information fragmentation, enhanced customer visibility and stronger enterprise-wide coordination.
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